14 Entrepreneurship Axioms

January 11th, 2012

As classical singers, many of us have ideas for start-ups, gigs and special projects. A lot of us have ideas for businesses even outside of the musical realm. We are self-starters with endless creativity and big ideas.

If you are thinking about taking the leap into action, this list may help you avoid some common pitfalls and get a better sense of what reality will be like once you get rolling. Read through this list and shoot me an email, I’d love to encourage you in your journey!

As I have developed Velvet Singer, LLC over the last five years, I have added to this list of lessons learned, which I have taped on the wall by my desk. The list grew quickly at first, but I find I keep uncovering more even now. Here they are, in the order that I discovered them.

As I look through the list, I realize several are religious / spiritual. If you are into any “higher power,” they may translate. If not, you may still identify with the meat under the sauce.

Why would God be in the mix? From a practical point of view, starting a business or start-up project will challenge you on all levels. You will experience high “highs” and low “lows”. Exhaustion and profound joy. Worries and great optimism (mostly optimism for me, let’s be honest!). Entrepreneurship is a spiritual experience. It has the power to cut to the core of your self-worth and reveal your priorities and values. If you want in, get ready to be revealed!

Enjoy,
Bill


1) Always altruism, never cash.

Don’t get burned thinking about the money, and not genuinely focusing on solving people’s needs. It is a bit like method acting, people know when you are faking it.

2) Humble joy for any rewards the Lord gives.

It is a miracle of God that we can do anything at all that makes money. Throw a small God party any time anyone pays you even $1. Many people in the world don’t have access to behold this miracle in such close proximity, count yourself lucky.

3) Exercise patience.

We all want to wring the thing by the neck and make it submit. It is OK to wait. Many great things can happen when you wait. “Waiting is fullness” says the Martian from “Stranger in a Strange Land.” Do you grok?

4) Don’t spend money.

Don’t buy anything. Make it from scratch or skip it altogether. You don’t have to spend money to make money. Don’t go into debt, just start small and give it time.

5) Phone calls, not email.

Especially if you have gone ten rounds with an unhappy client or customer, pick up the phone rather than taking three hours to compose the greatest email of all time that will finally illuminate and defuse the situation. This is also true of selling any idea or product. Email eats. Attachments will not get clicked on, links will not get clicked.

6) Reply quickly.

Count it a point of pride that you are quick on the reply. People notice.

7) Listen and let people talk.

The best way to “sell” is to be genuinely interested in and deeply understanding of your customers’ needs. The only way to do that is to listen. Furthermore, you can’t lose sight that you are in this business, even in a small way, to help heal the world and to do good. Part of what you offer is an ear. Think of yourself as a minister or counselor, not a salesperson.

8) Don’t sell to your friends, they won’t buy anything anyway.

If you have created a business plan, even if it is just in your head, don’t count on getting off the ground with a little help from your friends. They won’t buy anything and you’ll strain the relationship by asking them. Plan on making brand new friends / contacts (which may come out of existing relationships / partnerships), and if any of your old friends want to join up, they know where to find you.

9) Plan for mistakes. Error capture. Log findings.

Even for non-technical businesses, plan that you will make tangible, repeated mistakes. Wherever possible, be deliberate and extremely thorough about documenting and understanding how your mistakes happened. If you are in a technical world, measure the damage and “capture” the error.

10) Donate a portion of your revenue at a fixed proportion.

Even if it is only 1% – 10% of revenue, donate a portion of your revenue from the first dollar you make. Besides the actual good that donating revenue to a good cause does, it helps reshape your understanding of your purpose, it elevates your endeavor from a boring job to a noble calling. Instead of feeling like Willy Loman, all of a sudden, you will feel like Don Quixote. This is your quest!

11) Walk by faith, not by sight.

Entrepreneurship is a spiritual endeavor. You are entering uncharted territory. Pray and trust your gut. Don’t take too much time to research option A vs. option B. You probably already know what choice you want to make. Go for it.

12) Have fun and be cool.

Don’t get all frazzled and take things too seriously. If you need to make money so you can eat food, get a job. Entrepreneurship is for fun. You’ll regret the times you run around like a mad man at conferences trying to make every last bit count. It is more important to “be cool, honey bunny, be cool.”

13) Fight resistance with courage.

Every day you will feel resistance, a little nagging voice trying to divert you and discourage you. Be encouraged, the louder that voice is, the more you know you are on to something great. In fact, seek out that wet blanket feeling of heavy resistance, learn to make it your friend, like a rival in a tennis match, and then face it with explosive bursts of courage. Read The War of Art by Pressfield for more.

14) Have an opinion, take a stance.

Don’t offer too many products, don’t allow too much customization, don’t be too flexible, don’t say yes to everything. Take a stance, defend a point of view. Your brand, no matter what it is, needs to have personality. Your customers / clients ultimately commit to you, they buy you, not a product or service.

Longy and Turning Pro

December 16th, 2011

Earlier this week I had the privilege of returning to the Longy School of Music in Cambridge, Mass to work with the Masters level voice students as they prepare for the holiday break.

I expected some serious burnout at this point in the semester, and I tiptoed into the topics, not knowing how the reaction would be. I asked, “How y’all doin?” and leaned on the desk as we got to know each other. It immediately became clear: far from burnt out, these singers were “amped up” and eager to get a plan in place. We were off and running on what was to be a very productive two hour session.

At Longy, they do something very smart — they require this Monday seminar for all of their graduate level singers, and it becomes a catch-all for guest artists, special presentations and collaboration. I think it really pays off that they have this time set aside to bring in folks like me. Then they don’t have to pull teeth or beat a drum to get the students excited and energized about these “special” topics. The field is tilled, the soil is ready to receive. I think this setup helps make my visits to Longy very productive.

We talked through some of the basic principles of maintaining an active, “living” document to serve as a business plan. It doesn’t need to be perfect, it doesn’t need to contain every last element fully fleshed out, it just needs to be alive and relevant and easy.

It also helps to drop a reminder into your calendar for the two or three times a year that you will revisit these topics. January and August are the best planning times for me, and it sounds like for many other singers. Some of the students at Longy also suggested that mid-semester can also be a great time to revisit your strengths & weaknesses list or to check in with a goals list.


While in Boston, I also had the chance to meet with a few colleagues at different schools, checking in with them and learning a bit more about how their work is progressing. When they asked about my sessions at Longy, I ended up mostly describing the one-on-one sessions that I did Monday afternoon.

I began these sessions a touch low on energy after scarfing down some delicious New England clam chowder, but I found myself basically bouncing off of the walls by 5:00 when I wrapped up. These students each had such unique stories and such profound passion for what they do. I was delighted and invigorated because I felt well equipped to address so many of their questions, and where I wasn’t sure, I confessed my ignorance and moved the topic along.

Among other things, I kept revisiting what has become somewhat of a mantra for me:

    If you want to be a professional singer, simply do one thing: build and sustain a lifestyle of singing.

It is completely within your control. Fear not! Those that ‘win’ at this game are those that can sustain the lifestyle the longest. That’s it. Talent helps, sure, as does getting a few good breaks. It is easier to sustain the lifestyle if you have the support of friends and family, of course. But it is completely up to you.

As Stephen Pressfield writes in his fantastic book about battling resistance and self-defeating behavior in the creative arts, The War of Art:

    “There’s no mystery to turning pro. It’s a decision brought about by an act of will. We make up our mind to view ourselves as pros and we do it. Simple as that.”

If you don’t already have a copy, I highly suggest picking one up, especially if you want to get psyched up over a holiday break!

Wesminster 2011: Breaking New Ground

November 19th, 2011

This fall we broke ground once again at Westminster!

Of all the places that I give seminars, it seems that Westminster Choir College of Rider University is consistently pushing me to break new ground. I know that the same is true for their faculty and students alike. It is just in the water over there. They consistently roll out new and effective initiatives such as their online offerings (including music theory, pedagogy and webinars) and they are pushing ahead on a successful capital campaign (see article on recent $3 million gift) for a new performance venue. That will make a huge difference to this growing school.

Saturday Seminar — Continuing Ed & Cross-Discipline

The office of continuing education, enthusiastically spearheaded by Executive Director, Scott Hoerl teamed up with Joyce Tyler of career services to bring me to town. They were excited to bring these new offerings to enrich the Westminster community!

Velvet Singer Business Plan Saturday Seminar


For the first time, Westminster brought me in for a Saturday seminar marketed to a continuing education audience of cross-discipline artists. The result was a tremendously successful dialog among a highly diverse group of musicians: a classical guitar player with heaps of talent and exposure, a folk/classical singer with an entrepreneurial spirit, a singer who performed with City Opera for over thirty years, a medical doctor with a budding new product.

I offered some straight presentation, we broke up into small groups and attendees shared feedback and creative new ideas. It was a fantastically collaborative day, so much so that the students requested that I put together a class contact list so they can all stay in touch.

And I was able to continue the dialogue with several musicians even after the session. I helped one young lady refine her marketing strategy on her website. She offers several “products” and I was delighted to help her think through how to position herself as a multi-threat, without being a jack-of-all-trades master-of-none.

Hats off to Westminster. Drawing continuing education students back into the university setting is no small feat, and Westminster does it better than most, offering graduate credits for a certain number of Saturday Seminars. In these economic times, developing new revenue streams for a university is a particular challenge.

New Seminar: Engineering Art — How Applying Science Can Propel Your Artistic Pursuits

I developed a new seminar for my session with Laura Brooks Rice‘s Graduate Audition’s Class that I affectionately call “Cool things I learned in Engineering School.”

Velvet Singer Engineering Art Pre-Game


In preparing for my seminar with Westminster’s graduate level Audition class, and in looking through the roster, I realized that many of these students will have previously attended both my organizational seminar and my business plan seminar. Many of these singers were present in 2010 when I presented to a large portion of the Westminster vocal department, and many of these singers attended The CoOPERAtive Program this past summer. So this was an opportunity to develop new material.

I began developing this new material a few months ago, by asking the question: how did I arrive at my current perspective, and how can I take a group of people down a similar journey? How can I show (ie. “show don’t tell”) them some of the principles I learned in engineering school and in the consulting world? How do I boil down my life experiences into two hours?

Certainly I would want to take them through some cool case studies and show them some powerful technologies. But I don’t want to overwhelm them or distort the bottom line message in a cloud of whiz-bang…

It could not have gone better! This group was engaged in the discussion and shared some very interesting insights into several very complex demos and fun games.

Velvet Singer Card Chicken Game


Students laugh playing a game I made up called “Card Chicken” modeled after the famous Prisoner’s Dilemma hypothetical, to demonstrate probability and uncertainty.

Being late in the semester, and having worked with so many of these singers before, I wanted the discussion to be part “Bill Nye the Science Guy” and part motivational speaker. Above all, I wanted it to be fun and encouraging. In fact, the second slide of my presentation was simply two words: Get Psyched. Why? Because you have the power to use your brain and understand where it is you are and where you want to go, as my not-so-beloved high school chemistry teacher used to say.

With that framework, I had a total blast picking some of the most compelling and interesting demos and case studies from my background that supported what I called my nine principles from engineering. Things such as:

  • Qualitative vs. Quantitative Research
  • Organizing / Sorting / Queries
  • Specialization
  • Decision Theory
  • Optimization
  • Synthesis and Reporting

We took a look at the NASA Challenge tragedy and the famous case study that Harvard Business School developed, as a way to show the power of displaying data in meaningful ways. And we also spent a good amount of time tinkering, exploring and unpacking the immensely compelling data loaded into Hans Roesling’s http://www.gapminder.org/world/ site. (If you haven’t killed two hours here, be sure you block out some time because it is going to blow your mind.)

The bottom line was to help these singers “get psyched” about their future. You absolutely can think your way into a career in the arts. There is no limit to what we can do when we have the proper framework, a deep understanding of the truth about where we are and tools to make it happen!

Fall 2011 Update — v2.9.4

August 31st, 2011

Open up Velvet Singer today and you will find a new update which is the result of a few months of exciting work, responding to so many brilliant ideas from you!

Now Even More Repertoire!

Thanks to our fantastic research team, we have added over 200 new operatic works to the aria database, including over 1800 brand new opera roles!

You can immediately pick from these new roles simply by navigating to the Repertoire module and clicking “New Record.”

And more repertoire is on its way!

Trends Email Report After Each Session

New to version 2.4.2, when you close Velvet Singer, the system will ask if you would like to email your trends report.

The report includes a summary of your session (how many records were added in each table as well as showing how your data is trending. For example: are you singing more auditions per month, meeting more people, doing more coachings, making more money?

Calendar Rapid Data Entry Screen

Now you can save time when entering your rehearsal schedules using the new “Add Multiple Events” feature. This form is set to automatically trigger to make data entry as fast as possible.

Repertoire Multi-Picker

Now when you pick repertoire to add, you can select multiple at once. Also, we improved the look of this layout so that you can find what you are looking for even quicker. It will now also highlight repertoire that is already in your list.

Backup Location

Want to backup your most important career data to a remote drive or hosted server? Now it is easier than ever.

In addition to the regular backups to the Velvet Singer/Backups/ folder, you can also automatically set your system to backup to another location. This can include a mapped drive or a Dropbox folder.

In this example, I backup my file to a local Dropbox folder. When Dropbox sees the new file, it automatically begins uploading the file to their servers “quietly” in the background while I go about my day. Pretty slick!

Professional References Quick Report

Upon request from one of our customers, we created a new branded report which is perfect for sending along with your applications.

The top area is triggered by our “branded” settings so you can pick your own font or chose your own logo. The report will automatically include any professional contacts flagged with the new “References” type.

Any other great ideas? Send them along and we will make them come to life.

IMAP Email Folders Now Sync

Another fantastic customer request is the ability to sync multiple email folders using the IMAP Protocol. Done and done!

Now from the Main Menu / Settings / Email Settings you can easily change over to IMAP. Once you do, you can click “Sync Folder List” to bring in your list of Email folders and decide which folders you want to check.

Northwestern Summer Session Revisited

August 5th, 2011

I love getting invited back! This was my second seminar at Northwestern’s stand-out summer session, which helps prepare some very talented young singers for their college careers.

    MUSIC 330-0, A Vocal Career Seminar
    1 week. M Tu W Th F 6:30 – 10pm

    In these classes you will learn to audition for an agent, an opera company in the US and Europe, and a musical theater company. We will find three pieces for you that will make you the most marketable and help you to perfect them. Also discussed: How to present yourself most effectively by clothes and grooming; creating a useable resume and bio; advice on the proper picture for your voice type; tax issues. Guest speakers include a New York agent for opera and musical theater, a tax specialist, photographer, stage directors. Class is limited to 12 singers and 30 auditors.

    Pamela Hinchman

Is there anything better than that in the performance world, too? When you perform a gig and get invited back, you know that you have earned the respect of your employer. That is the free market moving and working and voicing (pun intended) its opinion.

It was nice to see a few familiar faces and offer them something new on the second time around. We were able to dig a little deeper and help this group think critically about what it is they want and how to accomplish it.

And we had some fun too. That is part of Pamela‘s brilliance as a teacher: people learn more when they enjoy it!

OperaWorks — Own It

July 19th, 2011

I was privileged to travel to Los Angeles to stay on the beautiful campus of California State University Northridge with the OperaWorks faculty and students for a few days this summer. Ann Baltz made great use of our time together, setting up a morning seminar preceding group Yoga. After lunch we divided into group break-out sessions.

Yoga was a fantastic way to break up what can be fairly heavy topics. (While discussing how to create and maintain an artistic business plan, I often find that some of the attendees are busy contemplating even larger life questions: who am I, what am I doing with my life, where do I want to be in ten years?)

The seminar was the last seminar in a solid string, and so I felt very comfortable in directing a good discussion. The topics seemed to flow very naturally and I was impressed with a few attendees in particular, who brought a diversity of opinion and an outstanding intelligence to the dialogue. They really seemed to “own” the session and genuinely wrestle with the implications. Overall, all of the singers brought an earnest desire to dig into these questions and to arrive at their own conclusions. It was a delight to not have to spend any time trying to get the group psyched up and connected — they were ready to learn.

They brought that same energy to our group break-out sessions. We went around the room digging into each singer’s unique path in a little more depth. Each singer brought such candor and self-knowledge, and it was a delight for me to get to offer my perspective on opera companies, resumes, websites, branding and marketing. Some singers were very new to the scene, some were quite seasoned veterans looking to chart a new course. Some came from California schools and some came from the school of life. Several shared stories of great entrepreneurial spirit including very creative fundraisers to help them pay for their time at OperaWorks. They “owned it” start to finish.

In talking with the singers and with Ann, I discovered that “owning it” is more than just a coincidence among this group, it is core to what the OperaWorks method is all about. The students buzzed about the final touches they were putting on their show:

Each year at OperaWorks, the singers create an original production, from a mashup of arias and scenes that are relevant to each performer and fach-appropriate. To the traditionalist, this might sound non-boring, but it makes total sense when you break it down:

  • Polish relevant, fach-appropriate arias / roles / scenes
  • Create an intense sense of ownership and pride over the production
  • Flesh out the sub-text and back-story, grounding your audition rep into a real situation

I bet many programs of this type struggle to fit all of the students into an opera, trying to balance the talents with the requirements of the show, often having to ask several singers to sing things that are not quite appropriate. And there is the question of gender balance in shows too. What to do with all of the women? Carmelites again?

Also, how much better do you sing when you actually care what you are singing about rather than feeling like a cog in a giant wheel?

I know I have experienced both sides of this “ownership” thing myself. I recall countless auditions feeling like I needed to get “Dies Bildnis” to sound just like Fritz Wunderlich, or I had failed. And so I ended up pursing some more obscure literature to present in auditions such as Gluck or Berlioz. Then I could feel like I was doing MY version of that aria, owning it start to finish. But that doesn’t quite work either, because most audition panelists prefer to hear things in the standard rep (and most humans enjoy hearing things they already know).

If I had only attended OperaWorks years ago I would have set Tamino in outer space and owned that aria start to finish, perhaps vividly connected to my lovely Pamina floating off to Mars in a space pod.

If you believe in the power of owning it, why not consider a few weeks in LA? Check out OperaWorks 2012 auditions.